Refund policy

At Augusta Golf Cars (AGC Carts) in Harlem, Georgia, we want every part to fit and work the first time. This policy explains what can come back, what can't, and how we make things right when something goes wrong. Please read it before you order.

Questions Before You Buy

Not sure a part fits your cart? Reach out first. Have your cart's make, model, year and voltage ready and we'll help you confirm fitment. Choosing the right part is the buyer's responsibility, and a quick call or text can save you a return.

Our Return Window

Eligible, in-stock items may be returned within 30 days of delivery. To qualify, an item must be: - Brand new, never installed, wired, mounted or used - Complete, with every piece of hardware, kit component and instruction sheet - In its original, undamaged manufacturer packaging (not just the shipping box) - Approved by AGC with a Return Authorization (RMA) number before it ships back

Items that don't meet these conditions can be refused and sent back to you at your cost, or accepted with a reduced refund.

Final Sale Items (No Returns)

The following items are final sale and cannot be returned for a refund, exchange or store credit: - Special-order parts: anything we order from a supplier specifically for you, or that we don't normally keep in stock - Electronics, electrical and audio parts: controllers, solenoids, chargers, wiring harnesses, meters, modules, switches, sensors and similar items - Gas engines and engine assemblies - Electric motors - Body panels, cowls and body kits - Lights and lighting kits - Custom seats and upholstery: these are made to order for your cart and can't be resold - Clearance or used items, and anything marked "Final Sale" on its listing - Gift cards

Check your voltage before you connect. Many electrical parts, lights and audio items are built for a specific voltage range, such as 12V only, 12-24V, 12-48V, 12-60V or 12-72V. Before you connect anything, confirm your cart's voltage and read the included instructions. Electrical parts, lights and audio items are final sale even if they look unused. Damage from connecting a part to the wrong voltage or wiring it incorrectly is not covered by warranty and can't be returned.

Body panels: every panel is inspected and carefully packed before it leaves AGC. If a panel arrives damaged, report it within 5 business days of delivery with photos of the panel and the box (see Damaged or Missing Items in Shipping).

Final sale does not leave you unprotected. If one of these items arrives damaged, defective, or is not what you ordered, see the sections below.

Wrong Item or Our Mistake

If we ship the wrong part, or the part does not match its listing, we'll fix it. Contact us within 5 business days of delivery with your order number and photos of the part and packing slip. We'll send the correct part and give you a prepaid return label for the wrong one. You won't pay shipping for our error.

Defective Items and Warranty

  • Parts are warranted against defects in material and workmanship for 1 year from delivery. Rebuilt, takeoff and used OEM parts are covered for 90 days.
  • If the manufacturer offers a longer warranty, AGC will honor the longer one.
  • Defective items, including final sale items, are handled under the manufacturer's warranty. We'll help you start and manage the claim. We may ask for photos, video or basic troubleshooting before approving a return.
  • AGC will repair, replace or credit a part proven to be defective, at our choice. Shipping on approved warranty returns is credited unless the replacement already shipped free.
  • If a returned part tests good, it will be shipped back to you at your cost with no credit.
  • Electrical and electronic items may need up to 30 days for testing.
  • Warranty does not cover improper installation, wiring mistakes, modification, accidents, misuse or normal wear.
  • AGC does not cover labor, installation or removal costs, towing, service calls, downtime, or other costs connected to installing or replacing any part.

Damaged or Missing Items in Shipping

  • Inspect every delivery as soon as it arrives, and keep all packaging until your issue is resolved.
  • Report damage or shortages within 5 business days of delivery. Include photos of the item, the box and the shipping label. Claims reported late may not be eligible for credit.
  • Truck freight: check the shipment before you sign. If it's obviously damaged, refuse it, or write "DAMAGED" with a short description on the delivery receipt (Bill of Lading) before signing. Then contact us right away. Freight carriers enforce strict claim deadlines, and a clean signature can void a claim.
  • All shipping damage claims must go through AGC. Please don't throw away or return the item until we tell you how to proceed.

How to Return an Item

  1. Contact us with your order number, the item, and the reason for the return.
  2. We'll review it and, if approved, send you an RMA number and return instructions. The RMA is good for 30 days.
  3. Pack the item securely and write the RMA number clearly on the outside of the box. Include a copy of your invoice if you have one.
  4. Ship it with a tracked carrier (UPS or FedEx recommended) and send us the tracking number. Insure higher-value items.

Returns without an RMA, sent freight collect or COD, or refused at delivery without a valid damage reason will be declined or charged extra (see fees below).

Restocking Fees and Shipping Costs

  • Approved returns that aren't caused by a defect or AGC error carry a 15% restocking fee. That includes changed minds, wrong items ordered, and parts that don't fit.
  • Batteries and large or heavy items (wheels, tires, lift kits, seat kits and anything shipped by truck freight) carry a 20% restocking fee.
  • Orders refused at delivery or returned without an RMA carry an extra 5%, plus the cost of shipping both ways.
  • For these returns, the customer pays return shipping, and original shipping charges are not refunded.
  • We aren't responsible for return packages that are lost or damaged in transit. Damage caused by poor packing may reduce or void your refund.

Refunds

  • After your return arrives, we'll inspect it and let you know whether it's approved.
  • Approved refunds go back to your original payment method, minus any fees, usually within 5–10 business days after inspection. Electrical items and warranty returns can take up to 30 days. Your bank may need a few more days to post the refund.
  • We don't guarantee direct exchanges. Once your return is approved, you can place a new order for the part you need.

Cancellations

You may cancel an order before it's processed or shipped. Once an order has shipped, been packed, or been placed with a supplier, it follows this return policy instead. Special-order and made-to-order items, including custom seats, can't be canceled once they're ordered or in production.

Shipping Area

AGC ships to the lower 48 United States only. We don't ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or international destinations.

Contact AGC

  • Text: 706-955-4566 (fastest way to reach us)
  • Call: 706-627-0057
  • Email: customerservice@augustagolfcars.com
  • Golf Car Rentals: 706-910-6055
  • Hours: Monday–Friday, 8am–4:30pm EST. Closed Saturday and Sunday.

AGC may update this policy at any time. Changes apply to orders placed after the update. Nothing in this policy limits rights that can't be waived under applicable law.