Call Customer Service: 706-627-0057
customerservice@augustagolfcars.com
Shipping policy
Shipping Policy
This policy explains where Augusta Golf Cars (AGC Carts) ships, how shipping is charged, and what to expect after you order. Your exact shipping cost is always shown at checkout before you pay.
Where We Ship
We ship to addresses in the lower 48 United States and Washington, D.C. We don't ship to Alaska, Hawaii, U.S. territories (including Puerto Rico), APO/FPO addresses, or international destinations.
How Orders Ship
Many of the parts we sell ship directly from the manufacturer or a supplier's warehouse, not from our shop. Because of that:
- Processing and ship times vary by supplier and by item. We don't guarantee a ship date or delivery date at checkout.
- Some items don't have a ship date until the supplier confirms and invoices the order. We'll update you once we have one.
- An order with parts from more than one supplier may arrive in more than one package, on different days.
- When your order ships, we'll email you tracking information when the carrier provides it.
Need a part by a certain date? Contact us before you order and we'll tell you what we know about that item.
Shipping Rates
Most parts ship at a flat rate based on the total of those items in your order:
| Order subtotal (eligible items) | Shipping |
|---|---|
| Under $50.00 | $19.99 |
| $50.00 – $99.99 | $29.99 |
| $100.00 – $199.99 | $39.99 |
| $200.00 – $299.99 | $49.99 |
| $300.00 – $499.99 | $69.99 |
| $500.00 – $799.99 | $79.99 |
| $800.00 – $1,749.99 | $99.99 |
| $1,750.00 – $2,499.99 | $124.99 |
| $2,500.00 and up | Free |
Some product lines have their own shipping rates because of where they ship from or how large they are. For example:
- Genuine E-Z-GO OEM parts: $29.99 under $50 and $39.99 from $50 to $99.99. Above $100, the standard rates above apply, including free shipping at $2,500.
- Evolution parts: $59.99 under $100, then $39.99 to $124.99 depending on order total. Free shipping doesn't apply to Evolution parts. Some smaller Evolution items ship at a flat $55.00.
- Oversized items, such as wheel and tire sets, rear seat kits, roofs and other large parcels, have item-specific rates. These may depend on weight or on your region. Some seat kits ship free.
When your cart has items from more than one of these groups, each group's shipping is added together at checkout, so you may see more than one shipping charge.
Truck Freight Items (Call for a Quote)
Some items are too large for parcel carriers and ship by truck freight on a pallet. These include golf cart bodies, tops, chassis and seat pods. These items can't be checked out online with a shipping rate. Please call or text us for a freight quote to your address before ordering.
Freight shipments are delivered curbside. If you need liftgate service, it's available for an extra charge. Please ask for it when you request your freight quote.
Please inspect the shipment before you sign. If it's visibly damaged, refuse it, or write "DAMAGED" with a short description on the delivery receipt before signing, then contact us right away.
Local Pickup
Local pickup is available for eligible items, chosen at checkout, at our location at 3301 Perkins Rd, Augusta, GA 30906. Orders are usually ready for pickup in 2–4 days, and we'll notify you when your order is ready. Pickup hours are Monday–Friday, 8am–4:30pm Eastern.
Damaged, Missing or Lost Shipments
Inspect every delivery as soon as it arrives and keep all packaging. Report damage or missing items within 5 business days of delivery, with photos of the item, the box and the shipping label. All shipping damage claims must go through AGC. Please don't throw away or return the item until we tell you how to proceed. See our Refund Policy for full details.
Address Accuracy
Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, or a refused delivery, reshipping costs are the customer's responsibility.
Questions
Text: 706-955-4566 (fastest way to reach us)
Call: 706-627-0057
Email: customerservice@augustagolfcars.com
Hours: Monday–Friday, 8am–4:30pm Eastern. Closed Saturday and Sunday.
Augusta Golf Cars may update this policy at any time. Changes apply to orders placed after the update.
